At Squarespace, we pride ourselves on empowering individuals and businesses to create impactful online presences. We understand that building a website, managing an online store, or configuring domain settings can sometimes be complex. That's why we have dedicated a global team of Customer Care Advisors who are experts in the Squarespace platform to assist you every step of the way.

Whether you are just getting started with your first template, migrating from another platform, or looking to scale your ecommerce operations, we are here to support you. Please read the following sections to find the best way to get the help you need.

1. Online Support Resources

Before contacting our team, we highly recommend searching our comprehensive Help Center. We have curated thousands of articles, video tutorials, and step-by-step guides that cover every aspect of the Squarespace platform.

1.1 Knowledge Base

Our Knowledge Base is updated daily by our product specialists. You can find articles ranging from "Getting Started" basics to advanced CSS customization and developer documentation. To access the Knowledge Base, simply click on the "Resources" tab in the navigation menu or visit our Help Center directly.

1.2 Video Tutorials

If you are a visual learner, our video tutorial library is an excellent resource. These high-quality videos walk you through common tasks such as editing pages, setting up products, managing inventory, and connecting third-party extensions. You can pause, rewind, and follow along at your own pace.

1.3 Community Forum

Join the Squarespace Forum to connect with other users, web designers, and developers. The forum is a vibrant community where you can ask questions, share tips, and find code snippets for advanced customizations. While our Customer Care team moderates the forum, it is primarily a peer-to-peer support network.

1.4 Webinars

We host regular live webinars covering a variety of topics, including "Squarespace 101," "seo best practices," and "launching your online store." These sessions are free to attend and include a live Q&A session with our product experts.

2. Contacting Customer Care

If you cannot find the answer you are looking for in our self-service resources, our Customer Care team is ready to assist you. We offer support via email and live chat to ensure that you can reach us in the way that is most convenient for you.

2.1 Live Chat Support

Live chat is the fastest way to get help for quick questions and troubleshooting. Our chat support is available Monday through Friday, from 4:00 AM to 8:00 PM Eastern Time (ET). To start a chat:

• Log in to your Squarespace account.
• Navigate to the Help Center.
• Click on the chat icon in the bottom right corner of the screen.
• Briefly describe your issue to our automated assistant, which will route you to the most appropriate human Advisor.

Please note that wait times may vary depending on the volume of requests. We appreciate your patience and assure you that every user receives personalized attention.

2.2 Email Support

Email support is available 24 hours a day, 7 days a week. This channel is best suited for complex technical issues, billing inquiries, or questions that require detailed investigation. When you submit an email ticket:

• Please provide the URL of the specific page or site you are inquiring about.
• Include screenshots or screen recordings of the issue if possible.
• Describe the steps you took leading up to the issue.
• State which browser and device you are using.

Our team typically responds to email inquiries within a few hours, although complex issues may take longer to resolve. You will receive an automated confirmation receipt with a ticket number immediately after submission.

2.3 Social Media Support

You can also reach out to us on Twitter (X) @SquarespaceHelp. Our social media team is available to answer general questions and direct you to relevant resources. Please do not share sensitive account information, passwords, or credit card details publicly on social media. If your issue requires account access, we will ask you to move the conversation to a secure channel like email or DM.

3. Specific Support Topics

3.1 Account and Billing

For questions regarding your subscription, invoices, or payment methods, please visit the "Billing" section of your account dashboard. If you need to request a refund, cancel a subscription, or transfer ownership of a site, these actions can often be completed in the dashboard. If you encounter errors, please contact us via email for a secure resolution.

3.2 Domains and Email

If you have purchased a domain through Squarespace or are transferring a domain to us, our support team can assist with DNS settings, CNAME records, and propagation issues. We also provide support for Google Workspace integrations, helping you set up professional email addresses for your custom domain.

3.3 Ecommerce and Payments

Merchants using Squarespace Commerce can get help with connecting payment processors (Stripe, PayPal, Square), setting up shipping rules, configuring tax rates, and managing orders. If you are experiencing issues with checkouts or payouts, please contact us immediately so we can prioritize your request.

3.4 Developer Platform

For users on our Advanced plans who are using the Squarespace Developer Platform, we offer documentation and API references. Please note that while we support the platform infrastructure, our standard Customer Care team cannot debug custom code (HTML, CSS, JavaScript) added to your site. For code-specific questions, we recommend the Squarespace Forum or hiring a Squarespace Expert.

4. Reporting Abuse and Safety

Squarespace is committed to maintaining a safe and respectful online environment. If you encounter a website hosted on Squarespace that violates our Terms of Service or Acceptable Use Policy, please report it to us immediately.

• Copyright Infringement: If you believe your intellectual property rights have been violated, you can submit a DMCA takedown notice via our specialized form found in the footer of our website.
• Phishing and Malware: If you suspect a site is being used for phishing or distributing malware, please report it to our Trust & Safety team.
• Harassment and Hate Speech: We have a zero-tolerance policy for hate speech and harassment. Reports regarding such content are reviewed by a dedicated safety team.

5. Accessibility Support

We strive to make the Squarespace platform accessible to everyone, including people with disabilities. If you are having trouble using our platform due to a disability, or if you have questions about creating an accessible website with Squarespace, please contact our Accessibility Support team. We are continuously working to improve our tools to meet WCAG 2.1 AA standards.

6. Office Locations

While we do not offer walk-in customer support, Squarespace has offices around the globe. Formal legal correspondence can be directed to our headquarters:

Squarespace Headquarters
8 Clarkson St
New York, NY 10014
United States

Other office locations include Dublin, Ireland; Portland, Oregon; and Aveiro, Portugal. Please note that these addresses are for corporate operations and not for customer support visits.

7. Feedback and Suggestions

We value your feedback and use it to improve our platform. If you have a feature request or a suggestion for how we can do better, please submit it through our Feature Request forum or mention it to a Customer Care Advisor. While we cannot guarantee that every request will be implemented, we review all feedback regularly.

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Thank you for choosing Squarespace. We are honored to be the home of your website and look forward to helping you succeed online.